We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days. Expedited and overnight shipping options are available during checkout.
We offer a 30-day money-back guarantee on all orders. Items must be in original condition with all parts and packaging. Contact us to initiate a return.
Yes! Most bikes come with 2-5 years manufacturer warranty. Our Elite Mountain line features lifetime warranty. Check specific product pages for details.
We currently ship to all US states and territories. International shipping is available to select countries. Contact us for quotes on international orders.
Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time on the carrier's website.
Yes! For bulk orders (10+ units), we offer special pricing. Email us at velocityvaultse@gmail.com with your requirements for a custom quote.